When a PR man presents himself as the boss of the organization he spruiks for, you are well advised to disbelieve anything he says. Hank Jongen “general manager” of Services Australia and its predecessors (such as Centrelink) has been doing this for years, most recently here
The trick is that Services Australia hands out the title of General Manager to lots of mid-rank executive, seemingly with the sole purpose of enhancing Hank’s apparent status. It’s as if you got a call from the CEO of a major company, personally offering you a special deal, only to discover that all the sales staff were now CEOs.
As was said by in the famous feud between Mary McCarthy and Lilian Hellman, every word Jongen says is a lie, including “a” and “the”. He is lying from the moment he announces himself.
The same is true of Services Australia. Any statement issued by this organization is tainted by the dishonesty of Jongen’s byline.
fn1. On which I don’t have enough evidence to form an opinion, or interest to pursue such evidence. Just pinching a good line. Here’s the details from when Jongen was the face of robodebt. (notmydebt.com.au/media-analysis…)